Terms of Use
Terms of Use
Agreement and use of the website
The Trekiz website (here after as “website”) is provided to assist customers in viewing travel information, including the availability of travel-related goods and services, and making bookings with travel-related vendors. The terms “we”, “us”, “our” and “Trekiz” refer to Trekiz. The term “you” refers to the customer.
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable international and local laws (here after as “Agreement”). If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.
In addition, you agree that you are 1) at least 18 years of age; 2) you have the legal authority to create a binding legal obligation; 3) you will use this website in accordance with this Agreement; 4) you will only use this website to make legitimate bookings for you or any other persons for whom you are legally authorized to act; 5) you will inform these other persons about the terms and conditions that apply to the bookings you have made on their behalf, including all rules and restrictions applicable; and 6) if you have a Trekiz.com account, you will keep your account information secret and will supervise and be responsible for any use of your account by you or anyone other than you. We retain the right to deny access to anyone to this website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.
Trekiz reserves the right to change these conditions as necessary and your continued use of this website will signify your acceptance of any adjustment to these terms.
Use license
All content and information on this website as well as the infrastructure used to provide content is proprietary to Trekiz and our vendors. Permission is granted to make limited copies of your travel itinerary (and related documents) for travel or services booked through this website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this website. In addition, you agree not to:

• use this website or its content for commercial purposes outside of our platform;
• make any speculative or fraudulent bookings;
• access or copy any content or information using robots, spiders, scrapers or other automated means or any manual process for any purpose withoutour written permission;
• bypass or circumvent measures employed to prevent or limit access to the website;
• take any action that imposes, at our discretion, an unreasonable or disproportionately large load on our infrastructure;
• deep-link to any portion of this website without our express written permission; or
• “mirror” or otherwise use any part of this website on any other website without our prior written permission.

Vendor rules and restrictions
Additional terms and conditions will apply to your booking and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any vendor with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the vendors’ rules and restrictions regarding availability and use of fares, products, or services. Some hotel vendors may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Trekiz for your hotel booking. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such vendor’s rules and restrictions may result in cancellation of your booking(s), in your being denied access to the applicable travel product or services, in your forfeiting any amount paid for such booking(s), and/or in our debiting your account for any costs we incur as a result of such violation.
Privacy policy
Your privacy is very important to us. Accordingly, we have developed a Privacy Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. Please review our current Privacy Policy here.
Reviews, comments and other submissions
By submitting content to this website by electronic mail, postings on this website or otherwise, including any hotel reviews, questions, comments, suggestions, ideas, etc. contained in any submissions (collectively, "Submissions"), you grant Trekiz, and the affiliated, co-branded and/or linked website partners through whom we provide service a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right to (1) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (2) use the name that you submit in connection with such Submission. You acknowledge that Trekiz may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our vendor partners. You further grant Trekiz the right to pursue at law any person or entity that violates your or Trekiz’s rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the website. If you do not agree to these terms and conditions, please do not provide us with any Submissions. 
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this website). You are prohibited from posting or transmitting to or from this website: (1) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (2) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); (3) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party; and (4) any material or content that violates local laws. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this website. You acknowledge that Trekiz may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, activity or service, your most recent submission (only) is eligible for use. 
Liability disclaimer
The content and materials, (including information, software, products and services) on Trekiz's website are provided "as is.” Trekiz makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Trekiz does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the information and description of the hotel, air, cruise, and other travel products and services displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective vendors. Trekiz expressly reserves the right to correct any pricing errors on our website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
Trekiz and their respective vendors make no guarantees about the availability of specific products and services. Trekiz and their respective vendors may make improvements and/or changes on this website at any time. Trekiz and their respective vendors make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Trekiz.
The carriers, hotels and other vendors providing travel or other services on this website are independent contractors and not agents or employees of Trekiz. Trekiz is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such vendors or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Trekiz has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
In no event shall Trekiz and/or their respective vendors be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this website; any computer viruses, information, software, linked sites, products and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if Trekiz and/or their respective vendors have been advices of the possibility of such damages.
If, despite the limitation above, Trekiz or their respective vendors are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of Trekiz and/or their respective vendors will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Trekiz in connection with such transaction(s) on this website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency. 
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of Trekiz and/or their respective vendors. 
If you are disabled or incapacitated or of limited mobility or require special assistance for any reason, we require that you notify us at the time of making your booking. If these requirements change before your trip you must inform us. We will not subsequently be liable to you for any losses you may incur in the event that we or our vendors are unable to accommodate your requirements.
Please advise us of any special requests and we will pass these on to the relevant vendor. However, we cannot guarantee your special request, as we do not have any direct control over the manner in which the services are provided.
We cannot be held responsible for any disruption to your trip due to bad or unusual weather conditions.
It is your responsibility to ensure that you and the members of your group do not behave in a way which is inappropriate or causes danger, distress, offense or damage to others or which risks damage to property belonging to others (including but not limited to drunkenness and air rage) while on your trip.
If, in our reasonable opinion or that of our vendors, your behavior is inappropriate and causes danger, distress, offense, or damage to others, or risks damage to property belonging to others, we and/or our vendors (e.g. hotel managers, airline pilots) may take appropriate action in order to ensure the safety and comfort of our customers and their property and that of our vendors, including terminating your trip, in which case our and our vendor’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur necessarily as a result of such termination.
You agree to defend and indemnify Trekiz and/or their respective vendors and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: 

• your breach of this Agreement or the documents referenced herein;
• your violation of any law or the rights of a third party; or
• your use of this website.
Links to third party websites
This website may contain links to websites operated by third parties other than Trekiz. Trekiz is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Trekiz of the site. Use of any such linked web site is at the user's own risk.
Software available on this website
Any software that is made available to download from this website now or in the future ("Software") is the copyrighted work of Trekiz and/or our respective vendors. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nontransferable license to use the Software for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose. 
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this website, is owned by Trekiz and/or our respective vendors, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties.
Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, it at all, only according to the terms of the License Agreement.
Currency converter
If a currency converter is available on the website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but Trekiz and/or our respective vendors do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
Booking your trip
When you use this website to make a booking, you will need to provide the related payment gateways on the Trekiz platform with credit or debit card details in order to cover the full cost of your trip. Your credit card may be charged for the full amount of your products at the time of booking, depending on the service requirements. You may have separate credit card charges for each product in the package, totaling the amount quoted for your package. You authorize Trekiz or an authorized third party to take full payment for the total amount of your purchase. Please note that you may be required to present a credit card and/or vouchers designated by Trekiz at the time of check-in to provide confirmation of authorized card use or to secure any additional charges.
The price of each product or service is regularly reviewed and may go up or down. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time. We will charge you for any additional handling fees incurred by us in respect of payment through a debit or credit card. In addition to the price of your trip, there may be a service fee payable per person to Trekiz’s authorized agents. All such fees will be highlighted to you during the course of making your booking.
When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees, vendors or authorized agents is passed onto all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking.
Bank and credit card fees
Some banks and credit cards impose fees for international transactions. If you are making a booking on an international credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the website. In addition, a foreign transaction fee may be assessed depending on the location of the bank or card company that issues your credit card. Booking international travel may be considered to be an international transaction by the bank or card company, since Trekiz may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
Travel destinations
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Trekiz urges customers to review travel prohibitions, warnings, announcements and advisories issued by the government of their home country prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations may be found online, or by contacting the applicable Embassy or Consulate.
It is your responsibility to check with the applicable Embassy or Consulate to see whether the destination(s) that you are visiting requires a visa. If you fail to do so, you will be solely responsible for any cost, loss or damage that you or we incur as a result of your failure. It is also important to remember to include all transit points of your journey, which may also require you to obtain a visa. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Some countries apply different rules and you should contact the Embassy or Consulate of your destination for relevant current information. It is vital that you ensure that your passport is legible and intact; any sign of damage could result in a refusal of carriage or entry into your country of destination.
By offering for sale travel to particular international destinations, Trekiz does not represent or warrant that travel to such destinations is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.
Copyright and trademark notices
All contents of this website are: © 2011 Trekiz. All rights reserved. Trekiz is not responsible for content on websites operated by parties other than Trekiz. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. 
If you are aware of an infringement of our brand, please let us know by e-mailing us at info@trekiz.com.
Claims of copyright infringement
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information:

• A clear identification of the copyrighted work you claim was infringed.
• A clear identification of the material you claim is infringing the copyrighted work and information that will allow us to locate that material on the Website, such as a link to the infringing material.
• Your contact information so that we can reply to your complaint, including an email address and telephone number.
• A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
• A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
• The notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices with respect to this website should be sent to us by any of the following methods: email to email address, by mail to the address below, by phone at the number below, or by fax at the number below:
Email: info@trekiz.com
Address: Trekiz Network Technology (Beijing) Co.Ltd
B502, Yuan Yang Xin Gan Xian, 66 Xia Guang Li, San Yuan Qiao, Chaoyang District, Beijing 100027
Phone number: +86.10.84466260
Fax number: +86.10.84466260
We will review and address all notices that comply with the requirements above. 
We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make a false claim of copyright infringement. 
This website is operated by a Hong Kong entity and this Agreement is governed by the laws of Hong Kong Special Administrative Region, People’s Republic of China. You hereby consent to the exclusive jurisdiction and venue of courts in Hong Kong Special Administrative Region, People’s Republic of China in all disputes arising out of or relating to the use of this Website. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. 
You agree that no joint venture, partnership, or employment relationship exists between you and Trekiz as a result of this Agreement or use of this website. 
Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived. 
If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future. 
This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Trekiz with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Trekiz with respect to this website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event. 
Any rights not expressly granted herein are reserved.
 Air/Flight Booking Conditions
1) E-tickets
Some airlines offer only electronic confirmation of your reservation, or 'e-ticketing', on certain routes. Trekiz is not responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You can ensure your e-tickets get to you by adding Trekiz.com to your ‘safe list’. You must notify us immediately if you change your email address or contact telephone number after making a booking. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. It is your responsibility to advise us if you have not received your e-ticket confirmation.
2) Flight times
Flight times on your itinerary are given for guidance only. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.

We are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your flight by the relevant airline. Also, please note that where a sector of a flight itinerary is not utilized without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred. It is for this reason that you are required to reconfirm your flights with the airline in accordance with the airline's applicable reconfirmation deadline. For all air travel it is your responsibility to check the departure and arrival times of your flights at the time of travel.

We are unable to make any special arrangements for you if you are delayed as these matters are at the sole discretion of the airline concerned. Please note that the times shown on your ticket or itinerary are the departure times of the flight. Check-in times, as advised by the carrier or in the airlines’ timetable are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late and no responsibility can be accepted by Trekiz or the airline in such cases.
3) Seat requests
We have no control over the airlines’ allocation of seats. If you have particular seat requests, you should check-in at the airport as early as possible. We cannot guarantee that these requests will be met.
4) Direct flights
Please note that a flight described on your flight ticket as "direct" will not necessarily be non-stop. A flight that is described as direct is one where there is no need to change aircraft during the journey.
5) Pregnancy and children
Some airlines refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. Please check with the airline concerned as their rules may vary and also consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are traveling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat. A child must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of the International Air Transport Association’s (or IATA's) published fare.
6) Government imposed taxes, fees and charges
The price of your flight may include taxes, fees and charges that are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare or shown separately on your ticket. You may also be required to pay taxes or fees or other charges not already collected, for example, it is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are therefore non-refundable by us.
7) Baggage
You will usually be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. The amount of checked baggage you are allowed depends on your class of travel/destination. Extra charges may apply for checked baggage in excess of the permitted allowance. Please ask the airline for more specific information as these rules vary.
Hotel/Accommodation Booking Conditions
1) Prepaid Hotel Reservations
You acknowledge that Trekiz may pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations on your behalf. The room rate displayed on the website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by Trekiz and the facilitation fee retained by them to compensate them for their services. You authorize Trekiz to book reservations for the total reservation price, which includes the room rate displayed on the website, plus tax recovery charges, and service fees, where applicable, and taxes, where applicable. You agree that your credit card may be charged by Trekiz for the total reservation price. Upon submitting your reservation request you authorize Trekiz to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers. 
You may cancel or change your prepaid hotel reservation, but you may be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 48 to 72 hours) prior to your date of arrival, you may be subject to a charge of applicable nightly rates and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation. You must make refund requests for no-shows or early checkouts within 60 days after checkout; however we cannot guarantee that your request will be honored. 
You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations. 
2) Additional local charges or taxes
Some of our hotels will require an additional charge to be paid locally (e.g. a resort fee) at the time of check-in or check-out. Please note this amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.

Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check-in/check-out.
3) Map/Distance disclaimer
Please note that the information as to the distance from the city center and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city center or near a particular location, the customer should contact the hotel in question prior to booking.
4) Unavailability
Where we are unable to confirm the initial requested accommodation, we will contact you to inform you of the details of alternative accommodation or lack of availability. At that time you will have the option to accept the alternative accommodation or get a refund of the total amount paid to us by you for your original booking.
5) Star ratings
Star ratings are used to symbolize the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by Trekiz.
6) Hotel facilities
Please read the detailed description of the hotel for other hotel policies applicable to your stay. Please note that the hotels booked by us for you are not exclusive to Trekiz. We are not responsible for any limitation in facilities because of other hotel guests or their activities. Trekiz does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website. Hotels may change facilities and property features without prior notice to Trekiz and it is the customers’ responsibility to confirm facilities directly with the hotel at the time of travel.